Privacy Policy

1. Introduction

SparoPay Multipurpose Service Limited ("We", "Us", "Our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile app, website, and related services, including Virtual Top-Up (VTU), Dispatch Rider Services, Household Cleaning Services, and Vendor Marketplace (collectively, the “Services”). By using our Services, you consent to the data practices described below.

2. Information We Collect

• Personal Information: Name, phone number, email, address, date of birth, BVN (if required for verification), and payment details.
• Transaction Information: Purchases, bill payments, wallet top-ups, service requests, and transaction history.
• Location Data: Used for dispatch, delivery, and nearby service matching.
• Device Information: IP address, device ID, browser type, operating system, and app analytics.
• Communications: Messages or calls sent to our support team.

3. How We Use Your Information

We use your data to:

• Provide, process, and manage your SparoPay account.
• Facilitate dispatch, household, and vendor transactions.
• Improve app performance and customer experience.
• Send notifications, receipts, and promotional updates.
• Prevent fraud and maintain security.
• Comply with legal requirements.

4. Sharing of Information

We may share data with:

• Service Partners: telecom operators, logistics riders, cleaners, and vendors.
• Financial Institutions: banks or payment gateways.
• Law Enforcement or Regulators: when required by law.

We do not sell or rent your information to any third party.

5. Data Security

Your data is protected using encryption and secure servers. While we take strong precautions, no online platform is completely risk-free; please keep your login credentials confidential.

6. Your Rights (Under NDPR)

You have the right to:

• Access, update, or delete your data.
• Withdraw consent for data processing.
• Lodge a complaint with NITDA if your privacy is violated.

Contact sparopay123@gmail.com to exercise any of these rights.

7. Data Retention

We retain information only as long as necessary for legal, operational, or contractual purposes.

8. Policy Updates

This Privacy Policy may change periodically; updates will appear on our app and website with a new effective date.

9. Contact Us

Email: sparopay123@gmail.com

Phone: 08134400258

SparoPay Multipurpose Service Limited, Nigeria